The fact that our planet has changed from one where all relationships were physical just a century ago to wireless today is changing the whole way in which we think, act, behave and relate to each other. Every person on the planet is connected to wireless infrastructure today, and with seven billion people able to communicate P2P, it is making the world a different place. We can now engage in virtual commerce over thousands of miles of distance, and even virtual sex for those who are interested. The result is that nothing can be controlled, regulated, managed or even structured in a coordinated fashion. We live in a world of chaos, and living with chaos is the mantra of today. For businesses, this means focusing on the point of life (the place where the customer exists in realtime) rather than the point of sale or the point of interaction. Making sense of all of this chaos is Chris Skinner, a visionary speaker on money, finance, economics and chaos. Chris has twenty years' management experience in the technology industries, and significant exposure to both retail and commercial banking and consumer finance. He previously served as a Director of the financial systems group NCR, responsible for strategy and European insurance operations. Chris also created a Global Leadership Forum for Unisys, and helped them transform from a product led company to a more consultative, benefits based organisation. He is a Fellow of the Institute of Management Services and a regular columnist for The Banker. He has contributed to the BBC Book of the Future and founded an online library for strategists.